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Frequently asked questions
1. What is Accessibility?
Accessibility means designing and developing digital platforms, content, and products so that people with disabilities can perceive, understand, navigate, and interact with them effectively. It benefits everyone by improving usability, inclusivity, and compliance with legal standards.
2. What is an Accessibility Audit?
An accessibility audit is a detailed review of your website, mobile app, or digital content to identify barriers that prevent people with disabilities from using it. We test against accessibility standards like WCAG, using both automated tools and manual evaluation by experts and assistive technology users.
3. How do you check website accessibility?
We use a combination of automated scanning, manual testing with screen readers, keyboard navigation checks, and evaluation against WCAG criteria. This approach ensures both technical compliance and real-world usability.
4. What are the different audit standards defined by the government?
In India, audits typically align with:
- IS 17802 (Bureau of Indian Standards – Digital Accessibility)
- RPwD Act, 2016 and related accessibility guidelines
Internationally, WCAG 2.1/2.2 (W3C) and Section 508 (US) are commonly followed.
SaralX can help you meet both Indian and global compliance requirements.
5. Why is a WCAG Audit important?
A WCAG audit helps you identify and fix accessibility barriers, ensuring compliance with legal requirements, expanding your audience reach, and improving user experience for everyone.
6. How long does a typical audit take?
With a typical turnaround time of 2–3 weeks, we deliver your audit report so you can start remediation quickly. The timeline depends on the number of unique templates/screens, current accessibility status, time taken by developers for remediation, complexity of the platform and so on.
7. What factors determine the cost of an audit?
Cost is influenced by:
- Number of unique templates or screens
- Complexity of the design and functionality
- Platform type (web, mobile, software)
- Scope of accessibility testing (basic or advanced)
- Estimated Time to perform the complete audit
8. What services does SaralX offer?
- Accessibility Audits (Web, Mobile, Documents)
- Accessibility Remediation Support
- VAPT (Vulnerability Assessment & Penetration Testing) Certification
- Accessibility Training for developers, designers, and product teams
- Accessible multimedia and document services
9. Does an audit guarantee ADA compliance?
No. An audit identifies all accessibility issues. ADA or WCAG compliance is achieved only after successful remediation of these issues and re-testing to confirm conformity.
10. Why work with SaralX?
We combine the insight and empathy of human experts with the speed and scalability of automation and AI-powered tools. This ensures your digital experiences are not just compliant, but genuinely inclusive and usable for all.
11. Who are your notable clients or partners?
We’ve worked with leading brands who have a userbase of 1mn+ such as:
- Private: MakeMyTrip, Yatra, Practo, CRISIL, KPMG, Rapido, RedBus etc.
- Government: Quality Council Of India (QCI), Ministry of Development of North Eastern Region, Department of Consumer Affairs, Law Commission of India, Ministry of Heavy Industries etc.
- Educational institutions: Azim Premji University and Ashoka University and have been supported by organizations like NSRCEL (IIM Bangalore), AssisTech Foundation, and Youth Co:Lab.
12. Are you empanelled or recognized to do audits by relevant bodies?
Yes. SaralX is empanelled with the Department of Empowerment of Persons with Disabilities (DEPwD), Government of India, for conducting accessibility audits and related services.
13. Why should organisations prioritise digital accessibility?
Accessibility ensures legal compliance, improves brand reputation, enhances user experience, and opens your services to millions of potential users, including persons with disabilities. It’s not just a compliance measure—it’s a business advantage and a social responsibility.