SaralX Privacy Policy and Terms of Service

1. How Does SaralX Make Money?

SaralX offers both free and paid services, and our revenue primarily comes from the services we provide directly to other partner organizations. We do not sell your personal data. Instead, we generate revenue through service fees associated with our enterprise solutions. Our commitment is to provide high-quality services while ensuring the privacy and security of your information.

2. What Types of Personal Data Does SaralX Collect?

We collect the following types of personal data:

• Account information when you sign up for an account, including your name, email address, and password. If you register through a third-party service (like Google or Apple), we collect the authorized information from those services.
• Uploaded content, which includes any documents, audio, video, or other files that you upload to our platform for accessibility remediation or any other SaralX services. This content is securely stored and processed in line with our service offerings.
• Log data and device information, including your internet protocol (IP) address, browser type and version, operating system, and platform, which helps us monitor and enhance your experience on our platform.
• Sales and support data, which includes the personal information you share when interacting with our customer support or sales teams.
• Usage data, which helps us understand how you use SaralX services. This includes details like how often you use our platform, what features you engage with, and helps us provide personalized insights and optimize your experience.
• Other information you provide directly, such as additional data you might share through surveys or feedback forms, enabling us to enhance your experience with SaralX.

3. For What Purposes Does SaralX Use Personal Data?

The way SaralX uses your personal data largely depends on how you engage with our platform and the preferences you set. We use personal data for the following specific purposes:

• Providing and tailoring our services: We use your personal data to operate and offer a personalized experience with SaralX. For example, if you upload documents for accessibility remediation, we process this content to deliver tailored results. We also use your preferences and account settings to customize your experience, offering personalized accessibility recommendations and enhancements.
• Providing customer support: When you reach out to our support team, we may use your account information to assist you in resolving any issues or answering questions about SaralX’s services.
• Troubleshooting and improving system performance: We use personal data like log data to detect and fix technical issues that may arise with our systems. For example, this could involve tracking outages or debugging errors to ensure our services function smoothly.
• Building and enhancing SaralX’s offerings: We continually develop and improve our services. We may use usage data to understand which features are most effective, which can help us improve the overall product. For instance, usage patterns allow us to prioritize feature updates or identify areas for enhancement.
• Promoting SaralX: We may use personal data to send marketing communications, including updates about new services, features, or special offers. If you have given consent, we will use your contact details to send such emails, from which you can easily unsubscribe.
• Complying with legal obligations and protecting users: SaralX uses personal data to comply with applicable laws, regulations, or legal requests. Additionally, we use personal data to prevent fraud, abuse, or other harmful activities that could affect you or our systems.
• Evaluating business transactions: If SaralX is involved in a reorganization, merger, or acquisition, we may use your personal data as part of the evaluation or implementation of the business transaction to ensure a seamless process.

4. How Does SaralX Secure and Store Personal Data?

At SaralX, we are committed to safeguarding your personal data through a comprehensive approach that includes technical, physical, and administrative measures. Here’s how we ensure the security and proper handling of your data:

• Technical Safeguards: We employ robust encryption protocols to protect data both in transit and at rest. This includes secure network configurations and the use of firewalls and secure communication channels to prevent unauthorized access. We also implement regular security assessments and updates to ensure that our systems remain resilient against emerging threats.
• Administrative Safeguards: We limit access to personal data to authorized personnel only. Our employees undergo regular training on data protection and privacy practices to ensure that they handle personal data responsibly and in accordance with our policies.
• Data Retention: We retain personal data only as long as necessary to provide our services, complete transactions, comply with legal obligations, and resolve any disputes. Personal data is not kept longer than required for these purposes.
• User Content Handling: For user content uploaded to SaralX, such as documents for accessibility remediation, we process this content to deliver the services you have requested. By default, we retain user content for up to one year for troubleshooting and product improvement purposes. After this period, we either delete or de-identify the content unless you choose to retain it longer or request earlier deletion. We may also pseudonymize, aggregate, and/or de-identify data to further protect your privacy. For content created using SaralX services, such as accessibility enhancements on different applications, documents are stored until you decide to delete them or close your account.

Through these measures, SaralX aims to provide a secure and reliable environment for your personal data and to maintain the highest standards of privacy and security.

5. To Whom Does SaralX Disclose Personal Data?

SaralX may disclose your personal data to the following types of recipients:

• Trusted Service Providers: We work with third-party service providers, such as cloud storage providers and technical support services, to help us deliver and improve our services. These service providers are contractually obligated to comply with our data privacy and security requirements and are authorized to use your data only as necessary to perform their functions on our behalf.
• Government Agencies, Regulators, and Authorized Third Parties: We may disclose your personal data to governmental agencies, regulatory bodies, and other authorized entities if required to comply with applicable laws, regulations, or legal processes. This includes situations where disclosure is necessary to protect against fraud, abuse, or other potentially harmful activities.
• Organizational Administrators and Representatives: If you are part of a SaralX program or initiative managed by an organization, such as a corporate or educational entity, the administrators or representatives of that organization may have access to certain aspects of your account. For example, they may need to access information to facilitate program management or communicate with you about the program.
• Other Users: In contexts where you are involved in collaborative projects or shared initiatives, we may suggest or facilitate connections between you and other users within the same program or organization.
• Acquirers of SaralX’s Business or Assets: In the event of a business transaction, such as a merger, acquisition, or sale of assets, we may disclose your personal data as part of the transaction process. We will inform you of such transactions and provide details on how your data will be handled.
• With Your Consent or Direction: If you provide explicit consent or direct us to share your personal data with specific recipients, we will do so in accordance with your instructions.

We are committed to ensuring that any disclosure of your personal data is handled in accordance with our privacy practices and with your consent or as legally required.

6. Exercising Your Data Rights with SaralX

Under applicable privacy laws, you may have various rights regarding your personal data. If you wish to exercise these rights, here’s how you can do so:

• Request a Personal Data Report: To obtain a report of your personal data held by SaralX, please contact us at support@saralx.com. We will provide you with a comprehensive summary of your data.
• Correct or Update Your Data: If you need to correct or update your personal information, such as your name, email address, or other details, please update these through your account settings. If you encounter any issues, or if your account is associated with an organization, please reach out to our support team at support@saralx.com for assistance.
• Stop Using Your Personal Data for Marketing: If you wish to stop receiving marketing communications, you can unsubscribe from these emails using the link provided in the email or adjust your preferences in your account settings.
• Delete Your Data: To request the deletion of your personal data, including the removal of your account, please make a request at support@saralx.com or visit the Delete SaralX Account page. We will proceed with the deletion and confirm once it is complete.
• Move Your Data: If you wish to export your data from SaralX, such as documents or account-related information, please follow the relevant instructions provided in your account settings or contact us for detailed guidance.

To exercise any other rights you may have under privacy laws, or if you need assistance with a request, please contact us at support@saralx.com. We may request additional information to verify your identity and ensure that the request is properly handled. We will respond to your requests in accordance with applicable laws. Should you wish to appeal our response, please refer to your local laws for further instructions on how to proceed.

7. Notice to End Users on a SaralX Team Account

If you are using SaralX products or services through an organization, such as your employer or educational institution, your use of our products is governed by your organization’s policies, which may differ from our Privacy Policy and Terms of Service. For any privacy-related inquiries or concerns, please contact your organization’s administrator, as SaralX is not responsible for your organization’s privacy or security practices.

• Access and Control: Administrators of your SaralX team account may have access to information related to your account, including usage data. They may also have the ability to control your account, including the ability to restrict or terminate your access.
• Account Access Rights: In certain cases, such as for educational accounts, your parents or school administrators may have legal rights to access or delete your account.

For any questions about how your data is handled in the context of an organizational account, please refer to your organization’s policies or contact your organization’s administrator.